Delighted is a customer feedback platform that enables businesses to gather real-time insights through surveys, such as NPS, CES, or CSAT. Its purpose is to streamline feedback collection and facilitate data-driven decision-making. The benefits include understanding customer sentiment, improving customer satisfaction, identifying areas for improvement, and enhancing overall service or product offerings, ultimately fostering customer loyalty and growth.

Delighted data provides key metrics and analytics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Users can segment feedback by demographics, purchase history, or usage patterns, identifying trends and actionable insights. Detailed trend analysis, sentiment analysis, and alert systems help track performance, identify improvement areas, and understand customer loyalty and potential business growth opportunities effectively.

Maia's pre-built connector to Delighted enables swift, no-code data access and empowers teams to expedite pipeline management for AI and Analytics, focusing on productivity and collaboration.